Our Services Partners:

Customer Loyalty:  Forging Consumer/Brand Relationships via Highly Relevant Customer Experiences

A well-designed loyalty strategy gives brands the power to identify, differentiate and engage their customers and best prospects with increasingly relevant experiences and evolve them into enduring brand advocates.

Loyalty programs require an insight driven, branded investment strategy that deepens and broadens customer relationships, utilizing both rational and emotional levers to motivate a continuing series of incremental profit-enhancing customer behaviors and experiences to maximize ROI.

When it comes to the analysis and design of best in class Customer Loyalty initiatives and programs we recognize the need for highly specialized and innovative thinking. It is for that reason that we are very pleased to partner with the best minds in the business:   east|west marketing group.  Their extensive, multi-vertical loyalty expertise is unencumbered by any proprietary technology platform and, like the Customer Xperience Company, maintains an an agnostic view regarding technology, seeking always to align strategy and technology to maximize value for clients.

Through this strategic partnership we are able to offer a complete range of strategic and operational loyalty services - customer segmentation, loyalty experience design, program design, implementation and management, program auditing, financial modeling, platform and technology assessment, digital and direct marketing loyalty communications as well as  award-winning creative services.

Our Technology Partners

SuiteCX™ is a unique set of software tools that empower CX practitioners to achieve new heights of intelligence, agility, organization and efficiency in their CX design activities. SuiteCX is backed by over 150 years of combined experience in Customer Relationship Management and Customer Experience Consulting.

This comprehensive software suite includes: Voice of the Customer (VoC) analysis and statistics; company and customer maturity models; customer experience and customer journey mapping; customer experience optimization; customer precision marketing planning; and customer contact strategies.

In short, SuiteCX is a complete CX solution!

Would you like to partner with The Customer Experience Company?

Contact: info@thecxco.com